Privacy and texting policy
What happens to the details you send us, in plain English. Last updated October 2, 2026.
What we collect
When you call, text, email or use the form on this site, we get what you send us: usually your name, phone number, town or ZIP, a description of the problem, and sometimes photos of your garage door and an email address.
This website doesn't use advertising or tracking cookies. It remembers your light or dark theme choice in your own browser, and our web host keeps standard server logs for security.
How we use it
- To answer your question and give you a price range
- To schedule the visit and send the job details to the technician who will do the work
- To follow up on that job, including warranty questions
- To keep basic business records
We don't sell your information, and we don't share it with marketers.
Text messages
If you text us or ask us to text you, we'll send messages about your request only: questions about the door, price ranges, scheduling and arrival updates. Message frequency depends on your job. Message and data rates may apply. Reply STOP at any time to stop texts, or HELP for help. We don't send marketing texts unless you've asked for them.
Who sees it
Only the people needed to do your job: us, the technician assigned to your visit, and the service providers that run our phone, email and website. They may only use it to provide those services.
Keeping and deleting it
We keep job records for as long as we need them for the job, the warranty and our business records. To ask what we have about you, or to have it deleted, email info@nlsgaragedoor.com or text (331) 771-2001.